FAQ

Why are the Prices so Low?
We get this question a lot so we'll just cut straight to it:

We keep small inventory.
We make purchase orders on a daily basis.
We contact all suppliers for the latest supply status multiple times each day.
Our warehouse is literally next to our shipping carrier.

Why is Shipping Free?
We ship via Hong Kong Post Airmail. Our systems are integrated and we have partnership accounts with Hong Kong Post in order to make free shipping offers possible.

Doesn't it Sound Too Real to be True?
Delivery Time
The free shipping option is sent via Hong Kong Post Airmail and delivery takes about 14 days. Since virtually all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only.

EMS Express 3-5 Days Service Available

If you need faster delivery time, the EMS Express shipping option is available at our shopping cart for you to choose from. Once you have chosen the EMS upgrade option, your order will automatically get shipped by EMS Express for delivery within 3 to 5 days (applicable to most of North American, Western European and Asian countries). Note that EMS guarantees delivery speed however the normal order processing time still applies.

Please noted EMS is calculated based on different Zone, the EMS price on TigerMarket is based on the Zone to USA, Canada, UK, Japan, etc. For some country, if you choose EMS, take Russia for example, you need to pay extra money. And for some other countries, the EMS will not reach, like the Netherlands.

Below is what we advertised in TigerMarket site:

Countries that we can currently ship EMS packages to:

Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.

If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.

Product Availability
At times some products can become unavailable for shipment after you make a purchase.

When a product ordered becomes unavailable for shipment:

We will contact you to see whether you would like a refund or have the missing item replaced by another product.

The most common causes of a product suddenly becoming unavailable are as follows:

1. A batch of shipment from supplier fails QC (the most likely cause of sudden outage)
2. Manufacturer changing the production line to produce some other products, resulting in the current product being temporarily unavailable
3. Delayed stock information displayed on site - since there is a time gap between each order clearing the payment process and getting recorded in our order system, stock status can be delayed on the TigerMarket site by up to 30 to 45 minutes

On rare occasions a "back ordered" product can show "typically ships in 2 to 3 days" in the product status area for a prolonged period of time (and thus not caused by the 45-min delay mentioned above). This is general due to data entry errors occurring at the warehouse. If you suspect a product is out of stock and the product page shows "available", please let us know. We will investigate and fix all potential issues.

What is my order status? And how long will it take to process my order?
Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at the TigerMarket Account Manager with your order number (or transaction ID) and e-mail address.

Your order goes through several steps before reaching your door. Here are those steps:

Step 1 (1-5 business days): Products are collected from our suppliers.

Step 2 (1-2 days): Order waits to get packaged.

Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc).

Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post.

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Estimated Delivery Time:
Airmail: 10 to 21 days.
EMS: 7 to 14 days

*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves DX and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.